If available, move the SIM card to another T-Mobile device and try texting from that device to determine if it's a network of device issue. Still need help? If not, contact the email provider. If you use an email program, like Outlook, set it to leave emails on the server. In the app store search for the email provider's app. If you are only having problems when a downloaded app, contact the app developer. If not using an email provider's app, find the below information for your provider and make sure they match your device settings: Email address Incoming server address Outgoing server address Domain User name Password SSL Encryption Check if you have two-step verification on the email account.
If you do, follow the email provider's steps to activate email on the device or turn the feature off. Turn off any data saver, battery saving, or power saving features or apps. Android devices : Clear the app cache and data for the app you are using for email, usually Email, Mail, or Gmail. In device settings for Data Usage, check if data has been restricted.
If you are using tmomail. HTML is not supported. Restart the device. If email is still not working, delete the email account from the device.
Add the email account again, and double-check all of your settings as you enter them. If problems continue, contact your email provider for their email settings and email service troubleshooting. I'm pretty stumped. Update 2: Suggestion to check APN settings. Improve this question. JohnD JohnD 1 1 gold badge 1 1 silver badge 6 6 bronze badges.
Try opening the "Downloads" app, or use a file explorer to look at various folders on the phone. It may be that the message app you use simply stores it in a folder and expects you to handle it afterwards. StephenSchrauger - thanks, I went to the downloads app. There are 2 tabs: "internet downloads" and "other downloads" but there is nothing under either of them. Is this where SMS downloads are stored?
No, that's just where downloads go to. Do you have a data plan at all? Can you e. Messages with pictures attached are MMS, and require an Internet connection, and often a specifically configured APN provider specific, so you might need to contact your carrier.
Yes I have a data plan, I can browse the web, do Google hangouts, and so forth. Everything else seems to work except this. I will have to read about APN, not sure what that is. Izzy is mostly right. This is largely a case of incorrect APN settings.
But using custom ROMs with modified-who-knows-what , I usually have problems, and am not able to download them. I can modify the APN somewhat, but it still has quirks. In the end, I just give up on MMS downloads. Show 4 more comments. If you still can't connect to voicemail, contact us from another line. We need to look at how your account was set up and check for recent service problems. If calls still don't go to voicemail, contact us from another line.
We need to look at how your account was set up and any recent service problems. If you are still having a problem with Visual Voicemail, contact us from another line. We need to look at your account setup and check for recent service problems.
If one or a few messages have poor audio quality, the person calling was experiencing problems.
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